Since the World Health Organisation declared a pandemic
on March 11th 2020, the world as we knew it has been flipped upside down.
Governments, businesses and individuals have had to take drastic measures to address the crisis at hand. Infrastructure, existing inequalities, how we work, interact and live have all been put under immense strain.
Yet, COVID-19 may well turn out to be one of the greatest catalysts for change in modern history
. We have been talking about digital transformation and technology transformations for well over a decade now. Yet, these were happening comparatively slowly. Now, we are in the full throes of a digital business revolution. With COVID-19 as the accelerant. In just sixty days during the first lockdown, 5 years of Digital Transformation was achieved by businesses and consumers according to McKinsey.
As businesses have adopted remote working, digital customer service has become the norm and e-commerce has boomed.